Refund Policy
Return Policy
At Netlycart, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return policy to ensure your peace of mind.
1. Eligibility for Returns
You may initiate a return for products that meet the following criteria:
The product is defective, damaged, or not as described.
The product is returned within the specified return period.
The product is in its original condition, unused, and in its original packaging.
2. Initiation of Returns
To initiate a return, please contact our customer service team within [insert number] days of receiving your order. You can reach us via email at [insert email address] with your order details, including the order number, product(s) purchased, and reason for the return. Our customer service team will guide you through the return process and provide further instructions.
3. Return Process
Once your return request is approved, you will receive a return authorization (RA) number and instructions on how to return the product. Please ensure that the product is securely packaged and returned to us within [insert number] days of receiving the RA number. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.
4. Inspection and Approval
Upon receiving the returned product, our team will inspect it to verify its condition and eligibility for a return. If the product meets the return criteria outlined in this policy, we will process the return and issue a refund, replacement, or store credit, depending on your preference.
5. Non-Returnable Items
Certain items are not eligible for returns, including:
Gift cards or vouchers
Perishable goods such as flowers or plants
Customized or personalized products
Clearance or sale items
6. Cancellation of Orders
You may cancel your order for a full refund if it has not yet been processed or shipped. Once your order has been shipped, our standard return policy applies.
7. Contact Us
If you have any questions, concerns, or issues regarding returns, please don't hesitate to contact us at [insert contact information]. Our customer service team is here to assist you and ensure that your experience with Netlycart is satisfactory.
At Netlycart, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return policy to ensure your peace of mind.
1. Eligibility for Returns
You may initiate a return for products that meet the following criteria:
The product is defective, damaged, or not as described.
The product is returned within the specified return period.
The product is in its original condition, unused, and in its original packaging.
2. Initiation of Returns
To initiate a return, please contact our customer service team within [insert number] days of receiving your order. You can reach us via email at [insert email address] with your order details, including the order number, product(s) purchased, and reason for the return. Our customer service team will guide you through the return process and provide further instructions.
3. Return Process
Once your return request is approved, you will receive a return authorization (RA) number and instructions on how to return the product. Please ensure that the product is securely packaged and returned to us within [insert number] days of receiving the RA number. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.
4. Inspection and Approval
Upon receiving the returned product, our team will inspect it to verify its condition and eligibility for a return. If the product meets the return criteria outlined in this policy, we will process the return and issue a refund, replacement, or store credit, depending on your preference.
5. Non-Returnable Items
Certain items are not eligible for returns, including:
Gift cards or vouchers
Perishable goods such as flowers or plants
Customized or personalized products
Clearance or sale items
6. Cancellation of Orders
You may cancel your order for a full refund if it has not yet been processed or shipped. Once your order has been shipped, our standard return policy applies.
7. Contact Us
If you have any questions, concerns, or issues regarding returns, please don't hesitate to contact us at [insert contact information]. Our customer service team is here to assist you and ensure that your experience with Netlycart is satisfactory.